Terms of Use

Terms of Use

1. General scope

These Terms and Conditions apply to all visitors to the ‘Little piece of Portugal’ website, a brand which belongs to the company Happy Van, Unipessoal, Lda. This platform is a “Marketplace” which allows several independent artisans, identified here as a Vendor (and s) to have an online store of their products under the Terms & Conditions to be defined in a specific document. Visitors will have access to this site and will be able to purchase any item from any of the registered Vendors.

These Terms & Conditions can be modified at any time. Whenever substantial changes are made, registered users will be notified and will be asked to read and accept the Terms & Conditions again.

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2. Acceptance of Terms and Conditions

When purchasing products and services and accessing the website and its contents, Visitors/Account users/Buyers and Vendors must read and accept the Terms & Conditions described below. If they do not agree with them, they will not be able to continue to purchase products and services and/or browse the site.

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3. Privacy Policy

‘Little piece of Portugal’ will only use your personal data for the identified purposes and in compliance with the General Data Protection Regulation. The confidentiality and total integrity of your data is a constant concern for us. See the Privacy Policy for more information.

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4. Sales terms and conditions

These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this transaction between the contracting parties.

Buyer: Person making the purchase

Vendor: Responsible for a specific online store that sells

Little piece of Portugal: Responsible for the website https://littlepieceofportugal.pt

The Buyer will be able to place his order online, on the site: https://littlepieceofportugal.pt.

To finalise your order the Buyer must provide personal data, such as your name, company name (optional), country, full address, telephone number, and e-mail address, among others. For this, the Buyer must complete all mandatory fields in the order slip for this purpose.

When placing an order, the Buyer expresses his/her full and complete acceptance of the general conditions of sale, prices and description of the products contemplated in this transaction. These general terms and conditions of sale will be those applicable by default between the parties. If store policies differ from those which exist by default in this document, these are the ones that should be taken into account.

Any dispute on this last point will be resolved through an exchange of information and with the guarantees mentioned below.

In the absence of availability of the product, each of the Vendors undertakes to inform the Buyer and to reimburse him of the amounts he may have paid within a maximum period of 30 (thirty) days from the date of knowledge of this unavailability.

– Home delivery:

If the Buyer is not at the address indicated, a postcard is left with which you must proceed to collect your order.

– Special transport of large items:

Bulky items, due to their size and/or weight, must be delivered to your home (applicable only to the mainland of Portugal). If the landline phone/mobile phone number is part of the Buyer data, the carrier will contact you to arrange the most convenient time and date of delivery (only in mainland Portugal). IMPORTANT: Home delivery cannot be made to PO Boxes.

– Delivery to any other address:

To deliver to another address, the Buyer indicates the desired address in the corresponding fields in the online order process.

The Buyer benefits from a period of 14 (fourteen) days from the date of receipt of the order to return the ordered items if they do not fully meet their expectations. If there is a lack of conformity, the Buyer may return the items and may choose to replace or terminate the contract, under the applicable legal terms.

The Buyer will be able to monitor the status of the order online in their customer area.

Prices must be understood in € (euros) with taxes and fees included. The prices shown take into account the VAT (included) applicable on the day of the order. Any modification of the applicable type of VAT will be reflected in the prices of the products. After this date, prices can be modified at any time.

Prices and specifications are subject to change without notice. ‘Little piece of Portugal’ declines any responsibility for any errors published on the website and in the Vendors’ stores. In the process of your order, any and all price errors that may be presented on the site due to technical anomalies will be detected. In this situation the Buyer is contacted. If the price of the product presented on the website is actually lower, the difference is returned. If the price is higher, the Buyer will be contacted and will be able to accept or cancel the order.

All items can be exchanged or refunded except those that are mentioned otherwise. The exchange or refund request must be made within 14 (fourteen) days after the date of receipt of the order.

In the case of exchange, if the new order is of a higher cost, the Buyer will be responsible for the difference, adding to the exchange order the payment of the remainder or making it before the new order is dispatched.

In the event of a refund request for an item purchased at a reduced price, due to a special offer, the respective Vendor will refund the amount actually paid by the Buyer and not the entire amount.

In all cases, any request for exchange or refund must be made by email.

All articles benefit from a contractual guarantee, without prejudice to the legal guarantee.

The legal guarantee also applies to lack of conformity resulting from the packaging, assembly instructions or installation (provided it is carried out in compliance with the assembly instructions).

For all stages of accessing the site, from the order process, to delivery or subsequent services, ‘Little piece of Portugal’ only has an obligation of means. ‘Little piece of Portugal’ excludes all warranty and any liability for any inconvenience or damage inherent in the use of the Internet network, in particular, a service disruption, an external intrusion or the presence of computer viruses, or any case of force majeure as well classified by the jurisprudence of the courts, to the extent permitted by applicable law.

Vendors and items sold are described and presented on the website as accurately as possible. If, despite all our precautions, errors occur on the website or in the catalogues, ‘Little piece of Portugal’ will not be held responsible for that fact. Except in the case of a guarantee, any transaction between ‘Little piece of Portugal’, the Vendors and their Buyers not contested within 2 months, cannot give rise to any claim.

The personal data of visitors to the site are processed by computer, intended for communication and information sharing between the parties, for shipments corresponding to orders, respective administrative support, and statistical purposes. Personal data collected from the site may be communicated to third parties of recognized repute for direct marketing purposes. The holder is guaranteed the right of access, rectification, alteration or deletion of his personal data, to do so, just contact us indicating his name, surname, address and customer number:

– Email: 

info@littlepieceofportugal.pt

The Buyer and the Vendor authorise ‘Little piece of Portugal’ to automatically process the personal data provided, in particular through the use of cookies. They can access and modify their data at any time in “My account”.

Notwithstanding ‘Little Piece of Portugal’ collects and processes data securely and prevents its loss or manipulation, using the most improved techniques for this purpose, we inform you that open network collection allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties. The Buyer and the Vendor authorize ‘Little piece of Portugal’ to automatically process the personal data provided, in particular through the use of cookies.

These general terms and conditions of sale constitute the total agreement between the parties concerned.

If one of the clauses of the present conditions becomes null and void, due to a legislative, normative or sentence change, this should in no way affect its validity and respect.

Portuguese law applies to the sales conditions presented.

In the absence of resolution by agreement of the parties, any dispute arising from these Terms of Use will be submitted to the competent Portuguese court in the Portimão district, waiving any other.

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LEGAL INFORMATION

Brand: Little piece of Portugal

Trade name: Happy Van, Unipessoal Lda

Taxpayer number: 514502088

Mail Address: Urbanização Jardins da Bemposta, Lote 111, 1º Dto 8500-449 Portimão

Phone: (+351) 926162620

Email: info@littlepieceofportugal.pt

Information of the Intervening Vendors: Available on the page of each one.

The use and sales promoted in online stores are governed by the following terms and conditions. When placing an order the Buyer:

• You declare that you have read and agreed to the terms of this document and to each Vendor’s store policies.

• You declare that you are at least eighteen (18) years old and/or are of legal age in the jurisdiction of your residence, and that you have the legal possibility to hire and use your own means of payment.

• You will not make fraudulent use of the website, contrary to the law or good customs.

• Accepts that Portuguese law will regulate any conflict with the consumer, without prejudice to the contrary provision, Community directive or international treaty.

LEGAL NOTICE

A Little piece of Portugal:

– Publish information in order to provide the best service to Buyers and Vendors, and update that information permanently.

– However, declines any responsibility for any technical inaccuracies and/or typographical errors that may arise.

It also reserves the right to make corrections and changes to the website without prior notice.

– It does not guarantee that all information published on the website is in conformity with the legislation in force in the jurisdiction of the Buyer except in the territory of Portugal.

– Informs that the site is protected according to international internet standards, so that, if used correctly, the Buyer and the Vendor can be sure of not finding viruses or other malicious programs.

– However, declines any responsibility for any problems, damages, viruses or risks that the Buyer and Vendor may incur during the misuse of the website, as well as any possible deficient uses of the website.

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DESCRIPTION OF THE PRODUCTS

All products presented on the website are described by the Vendors in the strictest possible way in their Online store.

Buyers should read the description of the items as carefully as possible and, if they have any questions, they should contact the Vendors through the available contacts.

Due to the type of computer used, colour settings, internet browser or others, the colours shown in the photographs on the website may differ from the actual colours.

Neither Vendors nor Little piece of Portugal can be held responsible for such differences.

STOCK UNAVAILABILITY

The Vendors reserve the right to inform the Buyer, during the 72 hours after receiving the order, of the unavailability of any item ordered.

After informing the Buyer of this unavailability, the contract is considered automatically solved for the unavailable item, being guaranteed to the Buyer that it will not incur any costs due to the cancellation of the order regarding the unavailable item being cancelled, in due time and proportion, the amount shown on the Buyer card statement. The contract will remain in effect and will produce its normal effects with respect to the other items eventually ordered, unless otherwise specified by the Buyer.

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PRICES

All prices are shown in EUR €

The exchange rate used by the credit card company may not be exactly the same as that presented at the time of purchase.

The price shown for each product does not include shipping costs, but includes the VAT rate in force in Portugal for the respective Vendor.

PRICE CHANGES

The Vendors and Little piece of Portugal reserve the right to review and change the prices of the products by mutual agreement and without prior notice.

The prices of the products will, during the placing of an order and respective confirmation, be valid throughout this specific process.

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PAYMENT METHODS

CREDIT CARDS

All transactions are encrypted and 100% secure.

The accepted payment method is made via Stripe.

Stripe accepts the following credit and debit cards:

• Visa;

• MasterCard;

• American Express;

• Discover Network;

• Diners Club;

• JCB;

• China Union Pay;

• Bancaires cards.

When placing an order, the amount of the order will be debited from the Buyer card account in favour of the Vendor and Little piece of Portugal.

All transactions will be forwarded to a protected online banking system, provided by Stripe, which accepts payments via the cards described above and which does not store any card numbers or any type of information related to the act of payment.

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DELIVERY POLICY

This is the general delivery policy for Little piece of Portugal. Each ‘Vendor’ will be able to define a different policy for their store which should be consulted on the online store page of each of the Vendors under the “Policies” tab.

Shipping Costs:

The shipping costs for the ordered items include the cost of packaging and postage, and will be calculated and added to the order value in the process of completing the order.

Transport costs do not include any import fees that may be charged on entry to the country of destination of the Buyer.

Maximum Weight per Order:

The maximum shipping weight per order for each Vendor is 9.7 kg.

Delivery times:

Products are sent by CTT (Registered Mail or Base Order), or by other shipping company within the period stipulated by the Vendor. Delivery times may be slightly longer due to any public holidays. With the exception of these exceptions, normal delivery times will be:

  • Portugal – Continente: 3 to 5 working days
  • Portugal – Madeira: 5 working days
  • Portugal – Açores: 7 to 15 working days
  • Europe: 5 to 8 working days
  • USA: 8 to 10 working days
  • Rest of the world: 8 to 10 working days

Customs duties and charges:

For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal, under the terms applicable to each Vendor.

It is not possible to foresee any costs with Customs Duties and/or taxes for non-EU countries (outside the EU).

If orders are subject to any additional charges, they will be charged directly by the customs of the country of destination to the Buyer. Please contact your local customs services for more information.

Important information:

All orders require a signature upon delivery.

The Buyer will not be able to change the delivery address for orders, once they have been dispatched.

The delivery times indicated above are purely indicative, and do not take into account any delays caused by problems with payment authorisations or customs clearance in the country of destination.

Expeditions and Collections:

During the registration/payment process on the website https://littlepieceofportugal.pt, the Buyer will be required to provide his personal address details.

Orders will be delivered to the address defined as the address of the Buyer. If the Buyer would like the order to be sent to an alternative address, that address must be indicated at the time of order completion.

Successful Shipment Delivery:

The Buyer is requested, when delivery of all shipments is received, to carefully inspect the order and packaging BEFORE signing the delivery/received document.

If, for some reason, the packaging appears to have been tampered with, please sign the delivery document with reservations, or refuse delivery.

If you accept delivery of the order with reservations, or if you refuse it, please make a complaint to the Carrier immediately and contact us.

If, for any reason, the order cannot be delivered to the address provided by the Buyer at the time of purchase, there is a risk that it will be returned to us. These costs will be deducted from the refund to the Buyer.

If the order is not successfully delivered to the Buyer’s address, due to any incorrect information supplied to us (incorrect phone number, incorrect or incomplete address, non-compliance with import regulations, etc.), there may be a risk that the order will be returned to the Vendor. Should this happen, any and all import fees that may be incurred at the time of re-entry into Portugal, will be deducted from any eventual refund.

Orders Not Delivered:

Shipping costs will not be refunded in the case of non-delivered orders.

The costs of returning undelivered orders may also be subject to additional charges with taxes and costs or charges levied by customs or other entities that will in no case be refunded by the Vendor.

Insurance:

The Vendor insures each order during the transit period, until delivery to the Buyer.

All orders require a signature upon delivery/receipt of goods, at which point the responsibility passes to the Buyer.

If the Buyer designates a recipient other than himself, for the purpose of delivery/receiving of goods, he then accepts evidence of a signature as proof of delivery and compliance by the Vendor and the corresponding transfer of responsibility in the same way.

Tax Fee (Extra-Community Payments):

All prices shown include VAT at the legal rate in force in Portugal.

For all non-EU countries in Europe and the rest of the world, customs fees may apply.

These costs will be the responsibility of the Buyer.

If these costs are not paid by the Buyer and the order has to be returned to the Vendor, the cost of the return will be deducted from the payment made.

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REFUND POLICY

This is Little Piece of Portugal’s general refund policy. However, each Vendor may define a different policy for their store, which should be consulted on the online store page of each of the Vendors under the “Policies” tab.

To be entitled to a refund, the Buyer must return the products to the Vendor within 14 calendar days after delivery. Products must be in the same condition in which you received them and not damaged in any way, and must be sent in the original packaging.

When the Vendor receives the returned item(s), they will be inspected to process the refund. The Vendor will issue a refund using the original payment method used during the purchase, less any replacement fees. Replacement fees will be at least 15% of the purchase price of the returned products, including any shipping costs, any customs duties, taxes or additional charges that the Buyer may have had. The original shipping costs of purchased products will not be refunded to the Buyer for any returned products.

For credit card payments, it may take 5 to 10 business days for the refund to appear on your credit card statement.

Should the products be damaged in any way or the product be returned after the 14 calendar days has elapsed, the Buyer will not be entitled to a refund.

If something is not clear, or if you have more questions, please contact us.

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RETURN POLICY

This is the general return policy of Little piece of Portugal. However, each Vendor may define a different policy for their store, which should be consulted on the online store page of each of the Vendors under the “Policies” tab.

Cancellation:

Once payment has been made, no cancellation will be accepted.

Return:

All Buyers have the right to return.

In accordance with article 6 of Decree-Law no. 143/2001, of 26 April, the Buyer has 14 days to terminate the contract without payment of indemnity, a period counting from the day of receipt of the order by the Buyer.

If, for any reason, the Buyer is not satisfied with an order, the item may be returned within 14 days, for exchange or refund.

All shipping costs will be paid by the Buyer.

Note: Since these are handcrafted products, there may be variations in dimensions, weight, tone and texture, among others, therefore a return will not be accepted due to these characteristics. The weight of the products does not include those of their packaging.

Return Instructions:

If the Buyer is not satisfied with other aspects of the products he has received, he can contact the Vendor by email within 14 days from the date of delivery, and indicate the ORDER NUMBER, PRODUCT CODE and REASON FOR RETURN.

• Any customs duties, taxes or additional charges that the Buyer may have will not be refunded by the Vendor.

• In case of return of all or part of the order, the Vendor will refund the amount paid by the Buyer (excluding shipping costs). However, products must be in the same condition as the Buyer received them, without any damage, and must be sent in the original packaging.

Exchange:

If the Buyer purchases products that are or have become defective through no fault of their own, they may be entitled to a refund, replacement or repair. Contact the Vendor to jointly define the next steps and replacement options.

As with returns, all Customs Duties, taxes or additional costs that the Buyer may incur will not be refunded by the Vendor in the event of an exchange of items.

Shipment lost or stolen:

Products are sent by registered CTT mail. However, if the products do not arrive or if you suspect that they have been lost or stolen, please contact us.

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5. Cookies

USE OF COOKIES

This site uses cookies to allow you to have the best experience as a Visitor/Account user/Buyer and Vendor.

If you continue to browse you are giving your consent for the acceptance of said cookies as well as our Cookie Policy.

WHAT ARE COOKIES?

Cookies are small text files recorded on your device when you access the websites.

These allow the storage of a set of information related to Visitor/Account user/Buyer and Vendor, some of which are used to recognize them in future visits to our site, and others are used to guarantee the features made available and improve performance and visitor experience, Visitor/Account user/Buyer and Vendor, on the website.

The type of information that can be analyzed using cookies is as follows: name of Visitor/Account user/Buyer and Visitor, email address and password, the internet protocol (IP) address that is used to connect to the internet, the type and the browser version, the operating system and the platform used for the connection, the web addresses (URLs) from which or through which you accessed and left our online services, and the date and time of said activity, among others.

Website cookies can be disabled or managed at any time. To find out how to do this, access the “Help” area of ​​your browser.

Attention: it is important to realize that some areas of the website may not function properly after deactivating cookies.

PURPOSE OF COOKIES?

The use of cookies optimizes navigation, allowing stored data to improve your experience on the website, also increasing the response efficiency of the web address.

Thus, they allow to eliminate some repetitive actions on the site, as well as assist in the presentation of information, to go as far as possible to meet your interests.

TYPES OF COOKIES USED

Cookies are segmented according to their purpose and expiration date.

Essential cookies are fundamental elements of access to certain areas of the website, such as access to secure areas of the website through login and password. By disabling cookies, the same services may not be consulted.

Functionality cookies remember the browsing preferences of the Visitor/Account user/Buyer and Vendor.

Analytical cookies allow the memorization of the way a particular website is navigated, with the purpose of presenting products or services that meet the needs of Visitors/Account users/Buyers, by monitoring the website. Examples are those that store the most visited pages, the time on each page, products or services searched, etc. These cookies store statistical information.

EXPRESSION OF CONSENT TO USE COOKIES

Visitors/Account users/Buyers and Vendors, when accessing our website give their consent for the use of cookies through an OK button on the banner that appears when they visit our website for the first time, or when making a purchase or Vendor registration.

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6. Links to third party pages and services

Little piece of Portugal may provide links to third party pages on its website and products. These sites may not be owned or operated or controlled by Little piece of Portugal and, for this reason, Little piece of Portugal is not responsible for their content. The use of these links is at your own risk.

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7. Discontinuation

Little piece of Portugal may discontinue the website at any time without notice.

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8. Children under 16

Our websites or applications are not intended for individuals under the age of 16. We request that minors under 16 do not provide Little piece of Portugal with personal information through any website, product or application. If we find that we collect personal information from a child under 16, we will take the necessary steps to delete the information as soon as possible. For any additional information you should contact Little piece of Portugal via email: info@littlepieceofportugal.pt.

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9. Applicable Law

These Terms of Use are governed and prepared in accordance with the General Data Protection Regulation and other applicable internal legislation.