The shipping costs for the ordered items include the cost of packaging and postage, and will be calculated and added to the order value in the process of completing the order.
Transport costs do not include any import fees that may be charged on entry to the country of destination of the Buyer.
Maximum Weight per Order:
The maximum shipping weight per order for each Vendor is 9.7 kg.
Products are sent by CTT (Registered Mail or Base Order), or by other shipping company within the period stipulated by the Vendor. Delivery times may be slightly longer due to any public holidays. With the exception of these exceptions, normal delivery times will be:
- Portugal - Continente: 3 to 5 working days
- Portugal - Madeira: 5 working days
- Portugal - Açores: 7 to 15 working days
- Europe: 5 to 8 working days
- USA: 8 to 10 working days
- Rest of the world: 8 to 10 working days
Customs duties and charges:
For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal, under the terms applicable to each Vendor.
It is not possible to foresee any costs with Customs Duties and/or taxes for non-EU countries (outside the EU).
If orders are subject to any additional charges, they will be charged directly by the customs of the country of destination to the Buyer. Please contact your local customs services for more information.
All orders require a signature upon delivery.
The Buyer will not be able to change the delivery address for orders, once they have been dispatched.
The delivery times indicated above are purely indicative, and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.
Expeditions and Collections:
During the registration/payment process on the website https://littlepieceofportugal.pt, the Buyer will be required to provide his personal address details.
Orders will be delivered to the address defined as the address of the Buyer. If the Buyer would like the order to be sent to an alternative address, that address must be indicated at the time of order completion.
Successful Shipment Delivery:
The Buyer is requested, when delivery of all shipments is received, to carefully inspect the order and packaging BEFORE signing the delivery/received document.
If, for some reason, the packaging appears to have been tampered with, please sign the delivery document with reservations, or refuse delivery.
If you accept delivery of the order with reservations, or if you refuse it, please make a complaint to the Carrier immediately and contact us.
If, for any reason, the order cannot be delivered to the address provided by the Buyer at the time of purchase, there is a risk that it will be returned to us. These costs will be deducted from the refund to the Buyer.
If the order is not successfully delivered to the Buyer's address, due to any incorrect information supplied to us (incorrect phone number, incorrect or incomplete address, non-compliance with import regulations, etc.), there may be a risk that the order will be returned to the Vendor. Should this happen, any and all import fees that may be incurred at the time of re-entry into Portugal, will be deducted from any eventual refund.
Orders Not Delivered:
Shipping costs will not be refunded in the case of non-delivered orders.
The costs of returning undelivered orders may also be subject to additional charges with taxes and costs or charges levied by customs or other entities that will in no case be refunded by the Vendor.
The Vendor insures each order during the transit period, until delivery to the Buyer.
All orders require a signature upon delivery/receipt of goods, at which point the responsibility passes to the Buyer.
If the Buyer designates a recipient other than himself, for the purpose of delivery/receiving of goods, he then accepts evidence of a signature as proof of delivery and compliance by the Vendor and the corresponding transfer of responsibility in the same way.
Tax Fee (Extra-Community Payments):
All prices shown include VAT at the legal rate in force in Portugal.
For all non-EU countries in Europe and the rest of the world, customs fees may apply.
These costs will be the responsibility of the Buyer.
If these costs are not paid by the Buyer and the order has to be returned to the Vendor, the cost of the return will be deducted from the payment made.
To be entitled to a refund, the Buyer must return the products to the Vendor within 14 calendar days after delivery. Products must be in the same condition in which you received them and not damaged in any way, and must be sent in the original packaging.
When the Vendor receives the returned item(s), they will be inspected to process the refund. The Vendor will issue a refund using the original payment method used during the purchase, less any replacement fees. Replacement fees will be at least 15% of the purchase price of the returned products, including any shipping costs, any customs duties, taxes or additional charges that the Buyer may have had. The original shipping costs of purchased products will not be refunded to the Buyer for any returned products.
For credit card payments, it may take 5 to 10 business days for the refund to appear on your credit card statement.
Should the products be damaged in any way or the product be returned after the 14 calendar days has elapsed, the Buyer will not be entitled to a refund.
If something is not clear, or if you have more questions, please contact us.
Cancellation / Return / Exchange Policy
Once payment has been made, no cancellation will be accepted.
All Buyers have the right to return.
In accordance with article 6 of Decree-Law no. 143/2001, of 26 April, the Buyer has 14 days to terminate the contract without payment of indemnity, a period counting from the day of receipt of the order by the Buyer.
If, for any reason, the Buyer is not satisfied with an order, the item may be returned within 14 days, for exchange or refund.
All shipping costs will be paid by the Buyer.
Note: Since these are handcrafted products, there may be variations in dimensions, weight, tone and texture, among others, therefore a return will not be accepted due to these characteristics. The weight of the products does not include those of their packaging.
If the Buyer is not satisfied with other aspects of the products he has received, he can contact the Vendor by email within 14 days from the date of delivery, and indicate the ORDER NUMBER, PRODUCT CODE and REASON FOR RETURN.
- Any customs duties, taxes or additional charges that the Buyer may have will not be refunded by the Vendor.
- In case of return of all or part of the order, the Vendor will refund the amount paid by the Buyer (excluding shipping costs). However, products must be in the same condition as the Buyer received them, without any damage, and must be sent in the original packaging.
If the Buyer purchases products that are or have become defective through no fault of their own, they may be entitled to a refund, replacement or repair. Contact the Vendor to jointly define the next steps and replacement options.
As with returns, all Customs Duties, taxes or additional costs that the Buyer may incur will not be refunded by the Vendor in the event of an exchange of items.
Shipment lost or stolen:
Products are sent by registered CTT mail. However, if the products do not arrive or if you suspect that they have been lost or stolen, please contact us.