After payment, no cancellation will be accepted.
Because these are handmade products, there may be variations in dimensions, weight, tone and texture, among others, so no return will be accepted because of these characteristics. The weight of the product includes those of its packaging.
If you are unsatisfied with other aspects of the the products you received, you may contact us in order to return them to the seller within 15 calendar days of your purchase. The products must be in the same condition that you receive them and undamaged in any way, and they must be sent in the original packaging.
If you purchase products that are or become defective through no fault of your own, you may be entitled to a refund, replacement, or repair of your products. Please contact us and we will work with you on next steps and replacement options.
Lost or Stolen Shipment:
Although we send the products by Registered Mail, if your products fail to arrive, or you suspect that they were stolen before you received the package, please contact us.